Why Does My Wifi Disconnect When I Facetime: 7 Solutions




Connecting devices to a WiFi network is an ideal approach to enjoy optimal performance from FaceTime. But for some reason, WiFi may not work when FaceTime is running. It leaves you wondering, “Why does my WiFi disconnect when I Facetime?”

This can happen for several reasons. Depending on your problem, try doing the following things to solve the issue:

  • Turn off the WiFi assist
  • Restart phone
  • Renew DHCP lease
  • Disable VPN, if you are using any
  • Forget the WiFi network and rejoin
  • Restart the modem or router
  • Reset network settings, etc.

Knowing the solution is not enough. Let’s see how you can perform these actions and get rid of the problem.

Why Does My Wifi Disconnect When I Facetime

Several issues can lead to the disconnection of WiFi when FaceTime, such as:

  • Your network may have been overloaded. Facetime consumes significant bandwidth, so the device may not get enough bandwidth and get disconnected.
  • Check the distance between you and the router. Getting away from the router may result in disconnection during Facetime.
  • Inspect the router and connection. Outdated firmware, overheating, or technical glitches in the router can contribute to disconnections.
  • Check the device’s WiFi and Facetime settings. They may have been set to conserve power or limit data usage.
  • High network usage during peak hours can affect FaceTime connectivity.

How to Solve WiFi Disconnection When FaceTime?

If facing the problem for any of the above reasons, try the respective solution from below:

Turn Off the WiFi Assist

Is your device switching to mobile data? If so, turning off the WiFi assist can potentially solve the problem. The feature aims to maintain a stable internet connection by switching to cellular data when the WiFi signal is weak.

When the WiFi connection becomes weak or poor, WiFi assist automatically switches to mobile data. Turn off the feature, and the device won’t switch on its own. Though there can be some buffering, you won’t get disconnected.

Go to settings and tap on cellular data. Find WiFi assist and tap on the toggle button. The assistant will turn off, and there won’t be any auto-switching between networks.

Restart Your Device

Sometimes, the problem may occur due to a sudden glitch within the device. No need to worry, as restarting the device may solve it. Here is how to restart your device.

Settings> Getter> Shutdown> Wait for a minute> Switch on the device.

Restarting the device clears temporary files and processes that might be affecting the WiFi connection. After the restart, you have a fresh connection with the WiFi network. This would probably solve your problem.

Turn Off Mobile Data

Keep your cellular data turned off if FaceTime is interrupting the WiFi network. Maybe the internet connection is weaker than cellular data. Facetime needs a high-speed internet connection, and the higher demand may choose cellular data over WiFi. Keeping cellular data might be a possible solution.

Disable Active VPNs

Are you using any VPNs? It is better to turn it off as FaceTime hardly needs it. Call any place in the world without any issues. Connecting to a VPN may reduce the internet speed. Additionally, it changes your internet route.

Disconnect the VPN and see if the internet is working better. Using VPNs during FaceTime is not necessary. Turn it off and use the real location and local server to enjoy a better service. Don’t know how to turn it off? Follow my lead:

  • Go to the “Settings” again
  • Find and tap on “VPN” or click on Network Settings
  • The new page has a toggle button to turn off the VPN.

Remove the Saved WiFi Network

Removing and reconnecting to the WiFi network might help. Forgetting the network erases your device’s credentials and settings associated with that specific WiFi. Rejoining them allows fresh authorization and configuration.

  • Open the Settings application and go to WiFi
  • Choose the network you are connected to and tap on Forget.
  • Take a break of a minute and then reconnect to the network. Make a new FaceTime call and see if it solves the problem.

Reconnecting resets the WiFi mechanisms on your device that have become confused and are struggling. Forgetting and freshly re-inputting the network often solves configuration glitches.

Reset Device Network Settings

Resetting the iPhone’s network settings may help resolve the problem. This network settings reset erases all network configuration, including WiFi passwords, VPN accounts, etc. It lets the device have a clean slate to reconfigure the network connection from scratch.

  • Go to General from the Settings application.
  • Scroll down to find and tap Transfer or Reset iPhone.
  • Click on Reset
  • A pop-up with multiple options will show up on your screen. Select the Reset Network Settings option. There may be another pop-up asking for confirmation.
  • The phone may restart. Connect to the WiFi network again, and hopefully, your problem will be solved by now.

Restart the Router or Internet Connection Device

Whether you are using a modem or a router, try restarting it. But try the above methods first. If those fail, then the problem may not be with the device but with the router. There may have been some sort of glitches.

  • Switch off the router and the power supply as well. Unplug the cord from the socket.
  • Keep everything out of power for a minute. The break would help reset the glitches.
  • Reconnect the power supply and switch on the router. Also, try to forget and reconnect to the WiFi network. This could be more effective.

How to Use FaceTime without WiFi

Sometimes, the problem may be entirely related to your internet network. FaceTime cannot operate properly when the connection is slow. It leads to the disconnection. You can still continue your FaceTime conversation with cellular data.

  • Disable the WiFi option and switch on cellular data. Before that, make sure you have a data plan activated.
  • The primary drawback of cellular data to use while FaceTime is low bandwidth.
  • If FaceTime is not working with the cellular data, then it may have been turned off. Go to cellular data again and scroll down. Below, you will see a list of applications that are allowed to use cellular data. Find FaceTime and tap the toggle button to turn it on. Now, you can have video calls on FaceTime without WiFi.


FaceTime switching to mobile data or turning off WiFi is an annoying issue. It interrupts your conversation. Try the above-mentioned methods, and the problem will most probably be solved. If the problem persists or keeps happening frequently, you may visit the service point.

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