Why does FaceTime Audio Cut Out? Possible Reasons & Effective Fixes




Experienced the frustration of FaceTime Audio cutting out unexpectedly during your conversations? In today’s digital world, staying connected with loved ones is easier than ever, but technical glitches can still interrupt those precious moments. 

FaceTime Audio can be disheartening when the call abruptly disconnects, or the sound drops out. It can happen for several reasons, including sudden internet disconnection, faulty microphones, turned-on audio ducking, etc. 

In this article, I will briefly explore the reasons and solutions for why does FaceTime Audio cut out. By understanding the causes and solutions, you can ensure uninterrupted and seamless communication.

Why does FaceTime Audio Cut Out?

FaceTime Audio can experience interruptions due to various factors. Explore common causes and solutions for this issue.

1. Sudden Internet Disconnection

Inconsistent or poor internet connection delays voice transmission. As a result, you will experience choppy sounds or cuts off during a FaceTime call. 

Also, poor signal strength or network overcrowding is responsible for FaceTime audio cut-out. Such cutouts happen, especially when connectivity is incredibly poor. 

2. Faulty Microphone

Did you check the microphone condition when FaceTime audio cutouts?

In fact, most of us overlook doing it. 

The truth is that a broken, damaged, faulty, or defective microphone can stop a FaceTime call. You may even hear distorted sounds. 

3. Device Sound System has a Problem

Consider checking the audio preferences of your device. 

Is it set up correctly?

If not, then FaceTime sound distortion is a must. Moreover, incorrect settings can turn the microphone off. Furthermore, the microphone’s sound level can also be excessively low for incorrect set-up.

4. Background or Interference Noise

Although, this reason is something that anyone expects. However, sometimes the problem can happen due to background noise instead of your device. 

If the background noise of the receiver is excessive, the sound quality of the FaceTime call can be affected. 

5. Backdated iOS version 

Not updating the iOS version can lead you to frustrating situations like FaceTime calls cut out. 

Updates for iOS devices improve your phone’s privacy and security. At the same time, it fixes bugs and glitches.

If you don’t update your iPhone for many days, bugs or glitches may create audio issues. 

6. Turned on Audio Ducking

Don’t know what “audio ducking” is? 

No worries! Let me explain. 

Audio ducking is a process where one audio signal is compressed to separate the other audio signals. 

Apple used “audio ducking” technology in FaceTime, giving users an excellent audio experience.

Often, audio ducking creates problems in the sound quality of the FaceTime call. 

How to Fix FaceTime Audio Cut Out

Learn effective fixes to ensure uninterrupted conversations on your iOS device.

1. Reboot FaceTime

This is the quickest and simplest solution to fix the FaceTime audio cut-out problem. Most probably, the call you are attending is glitched. A simple reboot of the FaceTime app will help you sort out the issue. It is also an effective solution to FaceTime audio call not working.

So, close the app and wait for roughly 10 seconds. By this time, the glitch will be removed from the app. After 10 seconds, reopen the application and have a properly functional FaceTime app.

2. Disable Audio Ducking

Mac users mostly experienced FaceTime cuts-out audio call problems due to audio ducking. 

So, this solution is not for you if you use the FaceTime app on other Apple devices instead of Mac.  

Then how to turn off audio ducking?

Here are the steps.

Step 01: Pull the installed app on your Mac. Look for the application named “VoiceOver Utility.” 

Step 02: Open the app and click the Sound option in the sidebar. Then find out the enable audio ducking option.

Step 03: Uncheck the box if the audio ducking is turned on. 

Step 04: Once turned off, check your audio. Hopefully, the problem will be resolved.

3. Switch off Voice Isolation

Voice isolation is similar to audio ducking. It eliminates background noise in the call and focuses on your voice. When it is turned on, it could work vice-versa. 

So, turning off the system will help you fix the FaceTime audio call-out problem. Find the below steps.

Step 01: Make a FaceTime call.

Step 02: Next, open the Control Center. After that, select Mic Mode.

Step 03: Voice isolation is turned on when a check is in the box. If it is enabled, turn it off by unchecking the box. 

Step 04: Finally, check the audio to see whether the issue still exists.

4. Disable Device Bluetooth

Is your device Bluetooth enabled? 

Turn it off if the answer is YES. A turned-on Bluetooth can interfere with the transmission of the internet or sound. 

Deactivate it by visiting the “Settings” of your device. Then turn off the Bluetooth.

5. Make Sure the Speaker and Microphone are of Good Quality

The microphone and speaker should be well-functional during the FaceTime call. Otherwise, you will not hear anything during FaceTime or regular calls. 

Clean them using a soft cloth.

6. Update FaceTime App

When did you update the FaceTime app last? Is there the latest version available?

If a new version of the FaceTime app is available, don’t be late to upgrade it. For this,

Step 01: Browse App Store.

Step 02: Look for the FaceTime app by typing in the search bar.

Step 03: Did you notice a new version of it? If yes, tap update and wait until the upgrade is completed.

7. Reset Network Settings

Follow the below steps for resetting the Network Setting.

Step 01: Go to the Settings menu.

Step 02: Select General > Reset > Reset Network Settings.

Your device’s Wi-Fi and cellular password will be reset once the reset is done. Choose the available Wi-Fi passwords in order to join your preferred internet network. 


Why FaceTime cuts out with Background noise?

The receiver’s microphone creates the background noise and is responsible for the FaceTime cuts. Suggest the other person to clean the microphone as much as they can. Then reboot the iPhone. 

If the problem persists, the microphone might have a hardware problem. Repair the issue by contacting customer care.

Why does my FaceTime audio keep cutting out iPhone 11?

Your FaceTime call keeps cutting out iPhone 11 for the below reasons,

  • Bug or glitch with FaceTime
  • Audio Ducking is enabled
  • Check ear speaker
  • Check the condition of the headphone or AirPod Mic
  • Backdated iOS version in the Phone
  • Too much background noise on the receiver’s side
  • Poor internet connection

How to solve audio keep cutting out iPhone FaceTime?

When the audio keeps cutting out iPhone FaceTime, try turning off the voice isolation or audio ducking if turned on in your device.

Final Words

Undoubtedly FaceTime calls cut out are frustrating and disturbing. Hopefully, this comprehensive guide taught you why does FaceTime audio cut out and how to solve it.

Be mindful that troubleshooting steps can differ depending on the individual’s circumstances. That is why it would be best to assess the situation and try the fixes accordingly. 

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